Senior Manager, Technical Operations

Job Locations US-CA-San Francisco
Full Time

About the Team

We’re live and breathe big data. Daily, we ingest and extract useful information from hundreds of live TV channel as well as collect, analyze, and report on information from millions of active TVs. 

We’re all in with AWS and make extensive use of many of their services. On any given day we are running between 4500-5000 instances with a 100+ internal services on a stack and application set that includes Ubuntu, C, Python, RDS, Kafka, Elastic, Redshift and Stackdriver. 

As any organization that has grown organically and significantly over time there is a lot to manage and a fair amount of tech debt. This means you will have the opportunity to come in and manage what we have while helping reimagine how we approach specific operational challenges such as administration, monitoring, logging, configuration management and automation.

What You Will Do

You come from the trenches with a substantial background in *NIX administration (7+ years). You’ve worked in 24x7 customer-facing production environments at scale. You have knowledge and experience with modern CI/CD toolchains as well as at least one configuration management framework (we use SaltStack.) You have experience with system/service monitoring and logging frameworks, tools and best practices 


You have experience (3+ years) managing and mentoring technical staff.

Ideally, you have good AWS experience with at least some of their core Infrastructure-related tools and services such as EC2, IAM, S3, SQS and RDS.

You are someone that people come to when they need help because they know you want to help. You strive to understand the problem you are trying to solve before deciding on the solution.

About You

  • Own 24x7 Operations in a 5000+ instance, 100+ service AWS environment
  • Responsible for serving as an escalation point for Incident Management; triaging, diagnosing issues, and leading remediation efforts
  • Management and day-to-day supervision of technical operations staff
  • Own the project/task backlog (Kanban) and manage work effort including acting as liaison with remote staff/contractors as well as production releases
  • Research, recommend and assist in the implementation and documentation of infrastructure and process improvement
  • Manage day-to-day security activities as well as serve as an escalation point for security incidents


We are Beautifully Simple.

Headquartered in Irvine, California, VIZIO is a leading HDTV brand in America and the #1 Sound Bar Brand in America. VIZIO's mission is to deliver high performance, smarter products with the latest innovations at a significant savings that we can pass along to our consumers. Our loyal following and industry-wide praise continues to grow as we redefine what it means to be smart.


VIZIO, Inc. is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.


We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.


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